retrieving a card

In Dec my Woolworths Gold Credit card was ****** I called in 2 block it he assured me that they going get me a replacement card. I went in a week later requesting they need to change the debit order date 2 the 15th Dec2015 I found out that my replacement card was requested I then did it again week later went to update my address on the card found out that the debit order information was not updated made a cash payment was told the debit order will stay on the 23 monthly.I was told everything was corrected accepted didn't hear anything went in heard my card was sent back again I went to collect my card found out that the address was captured incorrectly need 2give the proof of resident that's on the card advised that it was the incorrect they made a copy of my id and proof of resident was told that they going to correct it the 19Feb 2016 Zola called told me that the debit order didn't go off and my credit card was in arrears told them I was on debit order and the information I was given that I cannot have the credit card if it's not on debit order ZOLA refused to give me his surname and I just made note of it today 24 Feb2016 I went in Cresta because the payment was not debited I <div><br></div><div><em>(Supplier name changed from Woolworths Insurance to Woolworths Retail South Africa by Hellopeter.com)</em></div>