Response from Woolworth's executive complaints office

Hi there I want to get a response from a Woolworth's executive.I made an application for a store card and was granted an amount when I spoke to a consultant on Saturday. The same day I got a SMS to take my ID to Woolworth's musgrave store. I went there and the lady at the NCR desk examined my ID as if I am some ****** ****. I am a South African citizen and yes the plastic on my ID is peeling off so it does not scan. How the ****** hell is my ID accepted at banks and at airports as well. There was no smile from the consultant it looked as if she was a SS officer and I was not asked to even take a seat even though I suffer from a medical condition. I asked for a manager to which I think a supervisor came through and said nothing he could do. I then walked around looking for a manager whom I found and he said can not accept my ID. How the heck did your online NCR department accept my ID when I emailed it but your store doesn't. This is a joke of service and people must be made aware. My ID even though it doesn't scan is acceptable even when I Rica my sim. Woolworth's this is a joke you seriously don't wanna know the words I gave right now. **** service and I have made family and friends aware to close their account and shop elsewhere. I want a response but from an executive to see if they mean what they say about customer service or is Woolworth's South Africa untouchable with providing good service I also am going to contact the NCR to confirm if my ID is acceptable.Till then I will not shop at Woolworths and will make more people aware of this **** service.