Requested a New Store Card

I requested a new store card on the 14 of March 2016 after I have misplaced mine. I sent an online query via Woolworths website, I received an email saying that it take 15-21 days and which is the closest store where I want the card delivered, I said that is fine and said to the Louis Trichardt branch where then I received an email again and called me the wrong person so I left it and thought it was a mistake and that I would receive my card anyway. Then on the 31st of March I again requested where my new store card was and they came back saying no request was logged and it will be logged and then I replies and attached all proof of correspondence that I did request a new card and up to date I still have had no feedback which is unacceptable to me, they were wrong and not me, they didn't do what they were suppose to so I only think it's fair that I receive my new card this week, what do you say????