Request for the settlement letter from Woolworths Financial Services

I had a Woolworths VISA CARD that I closed in December 2017. Towards the end of November 2018 I app**** for a home loan at various banks. The banks are declining my application because the credit rating agency reports indicates that I have a monthly installment of R44323 with Woolworths financials services. The appearance of this amount on my credit report suggest that I will not be able to afford to meet my monthly home loan repayments.

I have contacted Woolworths Financial Services four times, one via email ********** and three times telephonically already requesting a confirmation letter showing that the account was settled and closed. Furthermore, I requested that they update my credit record with all credit rating agencies. As of to date I have not received any communication from Woolworths Financial Services.

This is my second review on this matter with Woolworths Financial Services. I am very disappointing on how an organisation such as Woolworths Financial Service would take my review so lightly while I was a loyal customer to them. I would appreciate if Woolworths Financials Services would respond within 24 hours.