Request for clarity

<p>Good after,</p> <p> </p> <p>On 05 April 2017 I went to Woolies at Brooklyn, wanted to exchange shoes that I bought on sale but I did not have the receipt, I was told that since it was a sale item I can only return it to the store I bought them because only the store will be able to trace the transaction.</p> <p>On 06 April 2017 I went to Woolies Wonderboom and was told the same thing (the item was bought using woollies account).</p> <p>On 07 April 2017 I went to Woolies, Church street where a bought the shoes and was told that I had until 11 April 2017 to return the item (even though I still remember on my slip it said until 23 or 24 April 2017) , and that the records will not show items bought on sale and that I need a slip for them to scan.</p> <p> </p> <p>I have sent an email to woolworths customer service on 04 and 07 April 2017 and to date i have not received any response. </p>