repuation for quality does not extend to feedback

I called the woolworths customer care centre last week to complain about their Tante Anna bread which was full of holes. It was soo full of holes that I could not use the bread for a function I had to prepare sandwiches for.<br> The customers service agent took down all the product details as well as mine. A whole week later there is absolutely no response from them... no woolworths, this is not the way to maintain a reputation for quality . In this instance both the quality of the bread and the treatment you gave me were of a VERY POOR .<br> I received this reference number when I called ***....