Reporting of closing an account

Sometime during the beginning of this month I approached your client service department at the Glen Shopping Centre in order to close my late wife Francis Sarah De Souza's account ID # ***. I faxed all the relevant documents for attention Alvina to fax # ***. I have thus far received two SMS messages for Mrs to come in and buy on her store card as there is a sale on. Mrs De Souza cannot rise from the grave to honor those SMS's. I asked if the card could be change to my name. I got a BLUNT \NO\". What is going on here? They even cried over .08 cents. Please Oh Please Help us."