Reported Mothers passing in March no Response from Woolworth but they were happy to refer the account to their collection agent

In March 2020 i reported my mothers passing with the Woolworths contact center teams, i was passed from one agent to other finally got help and was advise to send through an email - to my disappointment d i have had yet to receive feedback from the Woolworths team on next steps or guidance on the happens to the account. and only to be contact by debt collectors and lawyers of bhamdahya for payment on her outstanding amount. Oh my latest call i spoke to a Cynthia who didn't even ask me for my name or offer assistance but was happy to tell me that she's working from home and wont be able to help me but can give a number to call, when i asked to please have someone call me back as I am struggling to get help from anyone she hang up on me. I don't know if anyone who works at Woolworths Knows the pain of what losing a parent feels like, hence i have have not been able to get any feedback since March!