Repetitive useless service

Straight to the point, the service from Woolworths is nonexistent and phoning the financial services is pointless. What is the point of discussing an issue with my card not going through just to have that SAME discussion with the next purchase (THE EXACT SAME DISCUSSION, SAME QUESTIONS BEING ASKED AND THE SAME ANSWER BEING GIVEN) Same steps each time at the till; do I have the balance, YES I do! Phone financial services and do the same questions and get the same response that everything is fixed. And today again my card does not work and now the response is that my card is blocked because of looting!!! I am not even near looting areas, why block my card. Why not inform your customers of what is done! Why do I have to be inconvenienced AGAIN to go to a store to have my card unblocked! People avoid the store and now you are forcing us to the store, that makes ABSOLUTELY NO SENSE!