Repeated Poor Packing and same day expiry – Immediate Attention Required

I’m writing to express my deep frustration with the continuous negligence in your delivery service. Every order lately has arrived with completely squashed bread, particularly the Sourdough and Thick Slice options as well as gluten free. This is despite repeated instructions added to the app to pack them separately. These instructions are clearly being ignored, and the result is a product that’s practically unusable. I’ve submitted multiple complaints, complete with photographic evidence, yet I’ve received absolutely no acknowledgement. No apology. No offer to replace the damaged goods. This silence from your team is unacceptable. Your app shows that Daphney packed the most recent delivery, which came from the Mall of Africa store. Unfortunately, service from that branch continues to fall below even the most basic expectations. It's evident that quality control is not being upheld. I expect this issue to be escalated and resolved immediately. That includes a proper response, a replacement for the damaged items, and a guarantee that future orders will be packed with care.

Sincerley Beverley Order #*** and #o*** (and others.....)