Refused an exchange because no slip

<p>Supervisor/manager of the trenery/country road brand refused to exchange a dress I had bought at another store because I did not have a slip with me. The reasons I was given was that I do not have a slip and I need to go back to the store I had originally purchase the dress, also they do not exchange items of high value without a slip. As a stonch consumer at woolworths I have never in my entire life of shopping experience this. Ironically all the reasons which where given to me are NOT in the woolworths refunds/returns policy. In black and white in the counter the policy Strickland says "if you do not have a slip we will gladly exchange the item at the current price". And this is not what I received at the store. </p> <p>The integration which I was put under has made me feel woolworths has adapted a bad reputation for consumer assistance as much as the company is highly reputable.</p> <p>I am highly disgusted and disappointed with the " customer service " which was given to me. Furthermore I am now forced to keep the item which is no use to me and for that I DO NOT WANT and frankly I refuse such behaviour from a store I support 100% </p> <p> </p> <p><br />Regards </p> <p>Mathapelo </p> <p> </p>