Refusal to refund after delivery truck was hijacked

I bought some items on the 5th of June 2024 from Woolworths online. On the 12th, the courier company updated on their website that they delivered the item at 07:00am. I contacted Woolworths to let them know that I didn’t receive my product and after investigating, I was told that the truck with my product was hijacked. I asked for a refund but they have since been giving me the run around, refusing to refund me. It’s so frustrating and I will never buy anything from them anymore.