Refusal to grant a refund for incorrect order

This review is regarding my ongoing issue with Woolworths online shopping service and I would express my continued dissatisfaction with the lack of communication regarding my refund request.

To summarize the situation: 1. I purchased a 100ml perfume from your website, but when my order was delivered (after a delay I was willing to overlook due to the busy season), I received a 30ml perfume instead. 2. I followed the instructions for returns, visited my nearest Woolworths store, and was informed—after a long wait—that the store does not stock this brand. I was then told to email a picture of the incorrect delivery and wait for a collection within three business days. This step was not communicated in the return instructions, causing unnecessary inconvenience. 3. After promptly emailing the required information, it took over seven business days for the item to be collected, with no communication about the collection timeline. 4. Upon return, I was informed that the 100ml size I ordered was not available (despite being listed on your website). I declined the offer of a voucher and requested a refund, as I need the funds to settle my Payflex payment.

Despite my explicit request for a refund, I have not received any communication regarding the status of this refund or the timeframe within which I can expect to be reimbursed.

This lack of follow-up and clarity is highly unprofessional and unacceptable.