REFUSAL TO GIVE ME A REFUND

<p>I returned goods in accordance with theor policy. The store refused to give a cash refund- only a gift card which I do no want. I want my money. See below. Going on since July.</p> <p>Good day Mr Murphy</p> <p> </p> <p>Thank you for your email.</p> <p>Regrettably we are unable to assist you with your request.</p> <p>Kindly note we have forwarded your request to our Online Services department. They will respond to you directly.</p> <p>If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, e-mail ********** or contact us online www.woolworths.co.za.</p> <p> </p> <p>Your Reference: ********** 4- ********** 35</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Akhona Mogatle</p> <p>Woolworths Customer Service</p> <p>***</p> ********** <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br /> On 13/09/2016 11:58:35, Rod Murphy wrote:</p> <p>Last chance before legal</p> <p> </p> <p>From: Rod Murphy ********** <br /> Sent: Sunday, 11 September, 2016 13:52<br /> To: 'Rod Murphy'; 'Sylvia Myoli'<br /> Subject: RE: order o ********** 62</p> <p> </p> <p>Hello</p> <p>Do I now have to start legal action to get my money back ?</p> <p> </p> <p>Best regards</p> <p>John R Murphy</p> <p> ********** 681</p> <p> </p> <p> </p> <p> </p> <p>From: Rod Murphy ********** <br /> Sent: Saturday, 20 August, 2016 15:35<br /> To: 'Sylvia Myoli'<br /> Subject: RE: order o ********** 62</p> <p> </p> <p>WHEN WILL THIS BE RESOLVED</p> <p> </p> <p>From: Rod Murphy ********** <br /> Sent: Tuesday, 2 August, 2016 14:31<br /> To: 'Sylvia Myoli'<br /> Subject: order o ********** 62</p> <p> </p> <p>Hello Sylvia</p> <p>The store refused a refund. They gave me a gift card. I do not want a gift Card. I want a refund</p> <p> </p> <p>Best regards</p> <p>John R Murphy</p> <p> ********** 681</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Sylvia Myoli ********** <br /> Sent: Friday, 22 July, 2016 14:35<br /> ********** /> Subject: ww-online</p> <p> </p> <p>Dear Rod Murphy</p> <p> </p> <p>Thank you for your email. Please be advise that the rest of the items can be exchange to any store</p> <p> </p> <p>You may return item purchased online to any Woolworths store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 60 days of purchase.</p> <p> </p> <p>Please note that Country Road and Trenery purchases may only be returned to Woolworths stores that carry these brands. Please phone Customer Services on ***to find the store nearest you.</p> <p> </p> <p>Should you have any other questions please do not hesitate to contact our call centre.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p> </p>