REFUSAL TO ASSIST A CUSTOMER AND NON-ATTITUDE

ON THE 21/07/2015 I PURCHASED TWO FORMAL MENS SHIRT. UPON REACHING HOME I REALISED THAT THE OTHER SHIRT WAS OF A SLIM FIT RATHER THAN A REGULAR FIT. ON THE 19/08/2015 I TOOK IT BACK TO GET A REGULAR SIDE. I WAS ATTENDED BY A LADY NAMED LETTIE NYASELA WHO TOLD ME THAT THEY CANNOT ACCEPT THE SHIRT BECAUSE IT WAS NOT IN A RESALABLE CONDITION, A TERM SHE COULDN'T EXPLAIN TO ME. SHE REFERRED THE MATTER BACK TO THE CLIENT SERVICES MANAGER, RASHELL LATEGAN WHO FROM THE BEGINNING CAME WITH AN ATTITUDE AND REFUSED TO ASSIST ME AND TOLD ME THAT THEY CANNOT ACCEPT THE RETURN OF THE SHIRT WHICH WAS NOT IN A RESALABLE CONDITION, I ASKED HER TO EXPLAIN THE TERM RESALABLE AND SHE FLATLY REFUSED. I WENT TO HER AND ASKED WHETHER SHE IS REFUSING TO TAKE THE SHIRT AND SHE SAID YES SHE IS REFUSING AND LEFT ME AT THE COUNTER WHILE I WAS TALKING TO HER. I HAVE NEVER WORN THE SHIRT AND THE SHIRT DOES NOT FIT ME AS IT IS OF SLIM FIT. THEREAFTER LETTIE NYASELA AND HER COLLEAGUES MADE FUN OF THE SITUATION AND WERE LAUGHING AT MY COMPLAINTS AND I TOLD THEM I WILL REPORT THEM TO THE AUTHORITIES. KINDLY ASSIST AT YOUR EARLIEST CONVENIENCE. YOURS FAITHFULLY...SAMUEL DIAHO