Refund request delayed - Frustrated ex Woolworths customer

I had over paid into my Woolworths Store Card and requested a refund. After calling three times and speaking to various Woolworths employees with promises that the refund will be received in 3-4 working days. Every time I phoned the comittment was made that I would receive the refund however no refund was received. This is appauling service and I have cancelled my card & will now make every effort to support Checkers.