Refund refusal

Woolworths in ****ernery gave me such a terreble expirience of my life with their *********** managers. They refused to refund me nor make a sound discretion on my case which is different. Bought my sons shoes on the 14th Feb 2019 and shoes have now a big hole .Fine, I took back the shoes and I wasn't store rules and procedures because I no longer have the card I used during the purchase because I no longer have the card in my possession due to the car that was ******. Inconsistency and poor professionalism was so disturbing to say the least.