REFUND // OVER CHARGED BY TELLER

This is the worst service from Woolworths SA ,since i have been with them for over 10 years,I have been paying my account in time with no arrears what so ever,I was at the Wooworths Sunward park and the teller swipped my bank card 3 times when i was making monthly payment and purchases and he kept saying my card or his card machine is now reading were else i was getting notification that my money is deducted from my account , store requested that i bring bank statement to prove that money was debited and i did that,its been 16 days with back and forth between store and finance head office ,and my money is still not refunded ,numerous calls i have been making and most of all *********** people from customer service at head office,Managers at head office not willing to help or return call,its been 5 days calling them 3-5 times daily ,worst service ever .