REFUND, ONLINE SERVICE AND CALL CENTRE AGENTS NOT ANSWERING THE PHONE CALLS

I PLACED AND ORDER ONLINE ON THE 30TH JUNE 2020 AND CANCELLED THE NEXT DAY. I HAVE SENT MULTIPLE EMAILS AND SAT FOR MORE THAN AN HOUR ON THE PHONE WAITING FOR SOMEONE TO ASSIST ME STILL NO ANSWER. PLEASE REFUND MY MONEY I HAVE NOT HAD THIS PROBLEM BEFORE WITH YOUR ONLINE SERVICE. I JUST WANT TO LOG A QUERY SO I KNOW I WILL BE REFUNDED PLEASE. ITS NOT RIGHT THAT US AS CLIENTS HAVE TO SIT AND CALL YOU WERE NO ONE ANSWERS YOUR CALL CENTRE LINE. IM DISGUSTED WITH THIS SERVICE WOOLWORTHS TEAM.