Refund on account over paid

3/12/2018 I sent an email to woolworths CSC department requesting a refund for accidently over paying my acc. I got an automated response same day, however 2 days later, no real time response. 5/12/2018 after complaining about their pathetic client service & not keeping the customer informed... I dealt with 4 consultants in total requesting the same personal info from me in order to submit my refund request to the finance department. Kulsoem Adams, Wilma Nel, Abdul-Kader Yaghya & Shamiel (the only consultant who kept me informed through out the entire process & went the extra mile by assisting me during his lunch, thank you for your excellent client service Shamiel)#appreciated.

Im really disapointed in the pathetic service I've received from WFS to this day I have not received any refund due to me, back in my account.

Woolworths portays to be" The Difference" its sad that a loyal customer needs to experience this terrible service not for an outstanding payment but for funds that are due to me! I too work in a financial institution & its very important to protect clients personal info & having my personal info sent to 3 complete strangers makes me want to close my account with Woolworths as I cannot trust that they have my best interests at heart when it comes to protecting my personal details. Failure to refund my money will result in me taking further steps going to the Ombudsmen.