Refund of online shopping

Disgusted and very disappointed at Woolies online service of consultant Janeca and Manager Anelisa.

I bought groceries for Christmas lunch and there were a few items not available and they send me more expensive items and I spoke to store in Grove where the packing happens I will send it with driver and I then send it back with driver and signed the form of initial order.

They couldn’t resolve my refund issues and I want to be compensated for all the phone calls I made to them to get my refund.

Janeca said Financial services can only give me R100 gift card and I spend hours calling them to refund me back to my bank account instead they gave me gift card that didn’t work.