Refund NOT processed

on the 13th of March, I purchased food items and due to the lack of communication the driver cancelled the order twice, I requested a refund the same day and was advised that it had been processed, still no refund has been received.

On 11 Mar 2024, at 14:36, Online Shop <***> wrote:

Dear Tanya

Thank you for your online order.

I tried calling you back ***.

Your refund has been requested from our finance team.

Once the refund has been processed the funds should be back onto your card of purchase in 3-5 working days.

Please except our deepest apologies for the inconvenience caused.

For any further queries please contact us on ***, international calls + ***7, or on email ***

Kind Regards

Beryl Lottering