Refund issue: got a debit instead of a credit

<p>I purchased an item for R599 online and it did not fit so I had to return it. I was told to go to my nearest Woolworths store and I went to the Woolworths in Carlton Centre. I went there on Tuesday, 17/05/2016 and they said I would get the refund in 24 hours. Later during that day I got an sms from my bank saying that my account had been debited with R599. The following day I went back to the store with my bank statement to show them the transaction. I was told that it was reflecting correctly on their side and so they don't know what to do. I asked what I was supposed to do then since 3 people at the store and 1 person from the call centre were all saying "I don't know". As a customer I do not expect to be told "I don't know". They then told me to come back the next day and they'd see what to do. So I need to go back and forth to the same store (my time, energy and money) only to be told "oh, we don't know". I have had to call the call centre myself and sort this out myself. This is terrible customer service! I now have to wait for an investigation to take place. Staff should be trained in order to know how to handle such problems, because if I still have to explain what a debit and a credit is and that my account needs to be credited twice in order to sort this out then that speaks volumes to the kind of people that are employed. Also this I don't care attitude that they have is a bad reflection on Woolworths.</p> <p> </p>