Refund incorrectly deducted funds

I am deeply disappointed in the lack of service and response from Woolworths in resolving my dispute. I made online purchases on few occasions and the experience has been incredibly frustrating with Woolworths incorrectly deducting more funds than what's due, lack in responses to resolve and taking forever to refund the money they took in error. On 7 November I purchased items online and the funds were deducted, then the same funds was deducted again on 10 November. Took forever to get the issue resolved and refunded. On 9 December I purchased items again online, in addition to what I purchased, another amount of 3 130 was deducted from my account that does not relate to my purchase. After numerous follow ups and frustration, I received feedback it was indeed a mistake and will be refunded within 7 days which has come and gone with no refund received. On 19 December funds were deducted for an online purchase and then deducted a second time on 24 December and when I tried to reach Woolworths I hear their call center is now closed.

All this has been incredibly frustrating and as a result of all the funds incorrectly deducted and still not receiving my refunds due, I was forced to change my Christmas plans.

Woolworths, please correct this as matter of urgency.