Refund from Woolworths for overpaid account.

I am extremely disappointed with the lack of service regarding my refund. As of 25th July 2025, the refund has still not reflected on my account. What is most concerning is that they kept on promissing that the money should have reflected by Monday 28th July 2025, yet I received nothing and no phone call or SMS from them at any point.

I had proactively reached out almost everyday with them and was told that my query had been forwarded to the finance team. Unfortunately, I have not heard back from anyone since, and there has been no update on the status of my query.

This experience has been both inconvenient and frustrating, especially due to the absence of basic service. My account is already in arrears and also had to borrow money to cover my monthly expenses as I'm in a crises.