Refund due

I've literally never had any issues with Woolworths ever, up until now. Or maybe because I have issues this is my experience with their conflict resolution. Ordered on Dash (last week Sunday) and never got my order. And no one bothered to call me. I called the call center twice and 2 people promised to call me back. And i never got the call. Monday, I called, asking about my refund because money had left my account, and no one had said anything. I was told the refund would be processed and I should get it in 3 to 5 working days. 2 consultants, i am assuming from the accounts/finance department called me to confirm this. Monday 6 February, I would assume was day 5 working day and nothing has been said or received on my end. I decide to give it until Tuesday, because maybe i got my counting wrong. I get an email to rate the items that were "delivered" to me. i reply to the email and say, "I can't review things I didn't get". I decide, in my personal capacity, because woolies are mum on my issue, to call and ask about my refund. And i am told that the funds can't be refunded to my card. My biggest peeve is that, not a single person, thought it best to contact me and tell me that they couldn't process my refund, I am the one that had to make this contact. I would like my money back, as little as it may be, it is my money.