Refund

On Tuesday the 5th of November i had placed an order with you guys.

The flowers I paid for was R174.99 which was out of stock.

I received a phone call and I had to opt for a different set of roses which costed R149.99 according to the app, however i received the roses that were priced R130.

I am still waiting on my refund as there has been a difference of R44.99 which is due to me. I was advised by the representative who called me that the money would be refunded directly to my bank account.

When can i expect my refund and why does it take you people so long to pay the funds back?

Today is the 10th of November- 5 days later and I still have not received my refund. You people should take tips from checkers and refund your customers immediately.