Refund

On Sunday the 24th November I went to Woolworths Walmer Park to return items that my husband had purchased online for me for my birthday. (He is busy working in Afghanistan at the moment) He made a payment with his debit card. On the invoice is shows that he paid with a credit card - which he didn't. The lady helping me at returns said it was because it was Private Banking account, this shouldn't make any difference as this is a debit card. I was told that unless I could give the physical card to them they will only be able to give me a gift card. I then showed them a picture of the card and said that if it was a credit card, it would say that on the card. One of the ladies then said to me, you can also buy groceries with the card! REALLY!!!!!! I eventually got so frustrated that I said to just give it to me on the gift card. I then walked around the store for 45 minutes and was only able to get myself 1 top. So, I am now sitting with R700.00 on a gift card that there is nothing for me to buy and 1 top for my birthday that my husband went out of his way to buy. And other items at other shops that I would like to purchase instead, but can't. I then phoned today and spoke to the manager Elenor, she then called me back and said there was nothing that could be done unless I bring the actual card. Now this is a problem, as I have until January 2020 to do the return, and my husband isn't back then to produce the actual card.