REFUND!!

Good Morning, on the 27th of March i paid the woolworths account and only realized that when Woolworths sent me a sms on the 06th of April stating that they have not received payment for my own woolworths account. I have immediately paid my woolwrths account. On the 11th of April i have sent an email to woolworths requesting a refund to be paid to my bank account. Woolworths rep**** on the 11th of April requesting my bank statement , i have sent it and another email was sent from woolworths advising me the refund amount that will be paid within 4-7 working days. I have followed up on the 18th of April and now only I AM TOLD THAT THE ACCOUNT HOLDER MUST CONTACT WOOLWORTHS AND MY REFUND WILL BE PAID TO THE ACCOUNT HOLDERS BANK ACCOUNT. I DO NOT UNDERSTAND HOW CAN MY REFUND GET PAID TO THE ACCOUNT HOLDER THAT DID NOT MAKE THE PAYMENT. THIS IS PATHETIC CUSTOMER SERVICES!!!!