RECEIVING STATEMENT WITH NO ACCOUNT?

From October 2015 I have been receiving a statement for an account that I apparently have with Woolworths.<br> I don't have any retail accounts with any institution.<br> I have contacted different departments of Woolworth's but without any success , my call just being forwarded from one person to the next.<br> To send the wrong statement(continuously) is one thing , but not to ratify when confronted by it is totally pathetic from Woolwoths side.