REALLY POOR SERVICE

I am so disappointed in Woolworths. I have been calling for 2 weeks requesting a settlement arrangement and EVERYTIME I am told I have to wait 3-4 days even after telling them that I have been calling and that I have been waiting extremely long. I called and spoke to a guy by the name of John who assured me that he will make a note on their system as I have been inconvenienced that they should make it urgent... that was Last week Monday or Tuesday. I called again on the 17th of December and I was told that my e-mail address was incorrectly put on the system and that I shouldn't worry that it has been rectified and should get my Settlement Letter within a day or 2. I called again today and was told that I might need to wait another 3-4 days if I do not receive the letter today. I mean to me satisfying the customer should be the number one goal of any business, especially a business of High Standards like Woolworths. I am truly disappointed!