Really Disappointed

Annoyed customer On the 10th April 2020, I made an order online of essential goods for my granddaughter and then received an automated delivery date of the 24th April 2020 at 2pm-5pm. I had purchased the clothing and planned to present it as a gift prior to her 12 month birthday of the 14th May 2020 but this did not occur. I have enquired about the delivery of my items telephonically and via email on several occasions but have not received anything positively.I have spoken to customer specialist including managers who have **** to me by assuring me that the items are packed and at the courier company which will be delivered. I phoned today again and spoke to one of the customer specialist where I learnt that my items are neither processed or packed.

My order number is o***