Really Bad Service

I opened a Woolies store card 6 days ago at Rosebank Woolworths and I wanted to get 2 cards on my account so my wife can make purchases. The card printing machine was broken so my wife couldn’t get her card. We then came back today and the machine was still broken so we had to order one over the phone. We can’t go to Cresta branch because it’s also broken apparently and they won’t allow us to get a card there anyway. The card we ordered will take 3-4 weeks to arrive which is crazy. Probs coming through The Post Office which is crazy. The whole experience of getting a store card has been really bad. I would recommend that people who are interested in getting one prepare themselves for serious disappointment and admin, never mind the no-care attitude of staff. Also I downloaded the Woolies app last week to claim my voucher and see my statements. Nothing happened. Only today I found out from the call agent that they need to still link it (probably wasn’t linked from the start). All this from a “quality” brand like Woolies. Bad bad service. I’m seriously looking at buying our groceries from pnp/checkers going forward, this whole experience left a bad taste.