RE: OUT OF STOCK NOTIFICATION : ***

Ref no. ***. I ordered a lunch bag for my daughter at Woolworths Online on 20 January 2020, showing that they had stock online and I can collect on Wednesday 22 January 2020 at Cavendish Claremont Cape Town. Wednesday 22 January 2020 they inform me that they do not have stock. The order was cancelled online or so they say and that I would get my refund back, It is 3 February 2020 and I am still waiting on my refund. They told me I could get the bag at Blue Route branch. Which I had pay for again. How long does it take for Woollies to pay my refund back? i am quite surprised at the service that I've received from them. I thought they were the best. After making me run up and down for an item which they claimed was available online. I thought they would go the extra mile for a customer, but I was sadly mistaken and now I still have to wait for my money.