RE: BAD SERVICE/CHARGES BY COLLECTION AGENCY

<p>My Woolworths acc ********** ********** 18 has been handed over to MBD for collections. I requested a detailed statement of my account and it’s only after I had to become nasty when eventually MBD assisted me. I was shocked to see their statement and not so much the capital and interest, but their charges. I have requested them to provide me proof of the phone calls they have made as I have no recollection of receiving a call form them seeing that I have been paying the R50.00 as agreed, this can be seen from the account. Then al of a sudden from Nov 2016 up to Jan 2017 there is phone calls to me which I am being charged for and I have not received a phone call from MBD. I requested the proof from their telecommunication provider that the calls where made to me as well as the duration of the calls, because it would appear they are charging for attempted phone calls even though it’s not stipulated as such on the statement. They also charged for sms that I have failed to pay even though I have paid and I have requested them to remove this charge. I have received another sms from MBD today for failure to pay the account. The account is being paid for between the 15th and the 18th of each month. I am being ripped of by MDB for charges after a requested them to remove and to not send me sms for payment reminders and thank you for payment sms, because of each one they charge, I am being charged for at least 3 sms per month. It’s really a shame how these collection companies are taking advantage of people that’s already struggling to pay their accounts and when asked for proof of their charges they cannot provide this. To date they have not provided me with any proof as requested. Should I not receive satisfactory reply from either Woolworths or MDB by the close of business tomorrow, the 8th of March 2017; I am reporting this matter to the Ombudsman for Financial Services. I am looking forward to your URGENT reply. I have done an online survey send to me by Woolworths and this survey that I have completed should truly reflect how I am being treated by Woolworths for also not getting back on email queries, they have been cc’s in all correspondence with MBD and also MBD that think by not replying to my emails that this matter is just going to disappear and everyone is happy.</p>