1 reviews | Active since Oct 2016
R30000 payment error by Woolworths Financial Services
<p>I have made two R15000 payments to WFS into my loan account, a total of R30000. The first R15000 was reversed by them and not paid back into my Bank account. The second R15000 did not show as payment on my balance at all. I have contacted WFS for over 14 days to have this issue resolved and am getting nowhere. I have been to my Bank to clear this up and they confirmed that a successful transfer of the total R30000 was made to the WFS account and the money still reflects in the bank account of WFS. I'm having sleepless nights due to this R30000 issue not being resolved. </p>
I was contacted on Tuesday 25/10/2016 by WFS contact centre and I was told that it was a mistake made by their financial department and that it will be rectified.
Until today 29/10/2016 nothing has been rectified on my account and I am still struggling to get any feedback from the financial department even though I keep phoning the WFS contact centre and ask that I need feedback as to what the reason is for this issue still not being rectified.
I am extremely unhappy and dissatisfied with the service I'm getting from Woolworths financial services.
I was contacted on Tuesday 25/10/2016 by WFS contact centre and I was told that it was a mistake made by their financial department and that it will be rectified.
Until today 29/10/2016 nothing has been rectified on my account and I am still struggling to get any feedback from the financial department even though I keep phoning the WFS contact centre and ask that I need feedback as to what the reason is for this issue still not being rectified.
I am extremely unhappy and dissatisfied with the service I'm getting from Woolworths financial services.