query has been sent from pillar to post for 3 months Woolworth has no service

I have settled my Woolworths account 3 months ago it shows that iam adverse now sayin i made a payment last in January when that is not true .

Woolworths sent me a paid up letter even, i have call them numerous of times in the last 3 months they keep giving me different stories, the last story was 13 days ago she didn't have patients will me at all and i was very polite even while being so frustrated, the lady said that she escalated it but up to today it hasn't been updated.

i send an email to numerous people instead they send me another clients account number and I.D number saying that they have escalated the query . its not my details they escalated they send me another persons personal information .

i would please like this to be dealt with this week since this is affecting me negative i have been patient for far too long Woolworths and i ran out of patient ... i would like this to be sorted like in yesterday for 3months I've given you time all the time you need . i don't care if your COO or CEO needs to walk over to Transunion and Experian to make this happen but i know someone can do something about this .