Quality service? i think not

I have received nothing but bad service since day 1 from woolies. The one reason I chose to open an account with you was because of the quality you always brag about. whilst I do agree that you sell quality but your service is appalling to say the least. I was approved for a store card on the 13th of October and till today I have not received my card. I have been using a temporary one which is about to expire and I have not received any feedback as to how far it is. you keep advertising online specials and I have tried using the service for the past week but it doesn't want to accept the details i'm punching in. I called your call centre yesterday and explained my online issue and someone said they will call me back and they didn't. I eventually called again a few hours late and spoke to a lady who tried assisting me until I got blocked from buying online. now i'm sitting here I can't take advantage of your online specials, I don't have a store card. your call centre cannot assist me.