PUTRID SERVICE WOOLWORTHS TYGERVALLEY

Dear Management,

I am writing to formally complain about an unacceptable experience at your store that reflects a serious breakdown in customer service, safety standards, and management accountability.

Staff were unfriendly and unprofessional, both in person and over the phone. When I called the store on Sunday after my visit, I was placed on hold and then told I could not be heard, despite the background being filled with loud, vulgar screaming. The staff member’s attempt to quiet the situation was ignored. I later spoke to the manager, who failed to return my requested callback at 15:45 on Monday, demonstrating a lack of concern for resolving this matter.

More alarmingly, a refrigerator was leaking water on the shop floor. Despite this being reported, no clean-up was done and no wet floor signage was placed. As a result, my son slipped and injured his knee, which is still painful. This negligence posed a serious safety risk and is completely unacceptable.

I was also shouted at for allegedly not queuing at till 10, despite there being no signage or indication of where customers should queue, and was wrongly accused of not following procedure.

The quality of the products purchased was equally concerning. The rolls bought (R28.99 per half dozen, two packs) were stale and are still in my possession. The chicken was pink and undercooked in places, raising serious food safety concerns. In addition, items advertised in store were not available on the shelves.

I spent just over R1,000 during this visit. While this may be insignificant to your business, it is a considerable expense to me, and the experience I received was entirely unacceptable. Your company’s message, “How can we make a difference?”, does not align with the service and disregard I experienced.

I expect this matter to be taken seriously and request a response outlining:

How this incident will be addressed,

What corrective action will be taken at store level, and

Appropriate compensation or a refund for the products and experience described.

I look forward to your prompt response.

Yours sincerely,

Audra Hendricks