Pure incompetence

So I asked for a loan from Woolworths financial services last week Friday(06/05) for family emergency. On Monday they wanted my banks statement in which i sent. On Tuesday i received an email from Woolworths stating that they had received all my information and that the money would be sent to my bank account in 24-48hrs. I then waited and kept receiving the same email every day after that, but no funds till this day(13/05).

When I a call to check today the lady that was helping me says that the person that was processing the loan did not press accept/done to release the funds.

Please understand that it is very frustrating to receive this kind of service from a reputable company like Woolworths. That in a time of emergency I must still deal with this level of incompetency. I am exasperated.