Promotions cancelled overnight, no communication and lack of service from online call centre management

I've been shopping with Woolworths for the past couple of years purchasing almost daily, big quantities at times. Regular, loyal customer up until a month or so ago.

I unfortunately don't recommend supporting Woolworths anymore due to the extremely bad service from call centre agents and numerous managers. Overnight Woolworths pulled/cancelled rewards promotions that has been running for years, no notice, no communication, no update on the website, it even still says "extra 5% off selected items when you pay with your woolies store card or credit card". Terms last updated 11 October 2021.

Apparently this promotion has been cancelled and you no longer get the extra 5% when you pay with your Woolworths credit card but no one, no manager or any staff could provide me proof of the change or even tell me when it was stopped. Spoken to so many people that I just gave up trying to get refunded which was still due to me. Whenever Woolworths overcharged me prior to this as well I needed to do a recon for them with order numbers, screenshots of promotions, what I paid, what I should've paid and what's due to me. No one I ever spoke to even knew how the discount was worked out I needed to advise of the calculation and even on my last refund this was wrong. I lost out on so much more because managers just told me the promotion is done. If I didn't go back and provide them the proof I wouldn't get what's due to me but I was/am tired of wasting my time and money now needing to perform their jobs. I pay for quality and service when I shop at Woolworths but never received the service. I have lost all faith in the company and brand. Over the past communication regarding this promo, emails was sent to or spoken telephonically about to Maaliekah Karriem, Donovan Rooi, Siphenkosi Bhavhuma, Imad, Shameeg Galiem and Sheena George. No manager or team leader could even tell me when the promotion was stopped or provide proof thereof. On my last communication a link was sent, this still shows you get the extra 5% off on selected items. That wasn't new, that's always been there. "Selected items" are the Wrewards marked items not the items without the Wrewards logo...nevertheless not looking for anything. I'm done. Just sharing my experience so the next person can make an informed decision before supporting...