Process failure - Bad Service

I app**** for a store card last year Nov and it was approved. I was asked which store is closest to me and i choose Brooklyn mall in PTA. I was informed that i must go to Brooklyn fetch my card. 1st day of Feb 2021 i went to Brooklyn and they issued me with a paper, apparently it was a temp card valid for 30 days and the gentleman said he had ordered my card and the store would SMS me once the card was ready for collection. I never received any SMS. Emd of April i went back to the store to ask and i was informed that they can't assist, the people dealing with cards had moved to Menlyn. I asked if i could go to any other Woolies, the lady said i could go to Menlyn or Centurion... MOA does not issue cards. Today, i went to Centurion Mall store and the lady, Carol said she has to call Head Office, head office adviced her that i have to reapply as there was no card ordered on the system and i hadn't used the card. Apparently the card was closed. Why must i reapply for a card i already have been vetted for? Another inquiry on my profile? Why did the brroklyn store not order my card as promised? Does the system not pick up that i have already been issued with a temp paper/card? Please fix this mess... i don't want to reapply!!