Poor Woolworths Customer service

Firstly, I am a loyal woolworths shopper with no complaints usually. However, on 11/06/2018 I was at Blueroute Woolworths to query the availability of a coat I needed for Eid. The assistant said she will check the stock room and revert back to me. I waited in the same spot for 15min but the assistant didnt return, she went to the til. With no apology she then tried to assist me by checking other stores. At 5pm, so close to breaking fast I had to wait in store another 15mins due to poor service. In the end I received poor service and no coat. Unacceptable!