Poor Woolies Dash Refund Process

I made a grocery order on the 30th April and then missed the Woolies Dash driver. The groceries were returned to Woolies with a text that I would be refunded. I called in about two days later and the consultant said they had begun the refund process and it would be 3-5 working days. I followed up on the 9th May only to be told that the refund process had not begun because “it slipped through the cracks” and that I needed to wait another 3-5 days. Poor service and process. No measures to expedite. No accountability. Such a departure from the usual great service of Woolies.