Poor updates, and unclear account application procedures

I had an account with Woolworths then I went under debt review without proper knowledge of the complications that it comes with, in 2018 March I was issued a clearance certificate from the debt review. Monday the 11 October 2021 I app**** for reactivation or a new account this ***, I was told that I do not meet the requirements, I sent an email to them, I was told that they only updated my status in 2020 but still I am not getting a reason of why I am not accepted for a new account. 1. back then I was earning lesser compared to now. 2. My credit rating is good as I have checked it hence I am seeking clarity on why is my application not through.