Poor treatment being stuck in a lift.

Appuald at how I was treated at the Musgrave Woolworths, having been stuck in the lift for 20 minutes and the comment said by one of the employees. Not even a single employee ( Manager, supervisor or floor superviosr) issued me an apology rather what a got was a very nasty comment from one of the employees. After the security explaining that I am taking the staff lift at I am the customer that was stuck in the lift and the employee replies saying " oooh she still has the audacity to carry her head and go into the lift". I was so angry as I was really trying to calm myself down after being stuck in lift and for her to say that just really hit a nerve. How else was i meant to move from the one floor to another with a trolley full of heavy goods purchase at the very same store that has treated me so poorly. I am preganant and high risk pregnancy at that and no employee cam to check if I am okay or perhaps do I need a medic, when that lift got stuck it was terrifying experince especially hearing people outside saying that the lift is actually stuck in the middle. I had a good kind of returning all the bought goods and asking for a **** refund. What poor customer experience, so many of the employees coming to the lift just to see who was stuck and just balling their eyes out at me not a single one had the empathy to a simple " Sorry".