Poor Shoes Quality

I’ve wrote my complaint on their instagram and you know what they doing instead of responding or apologising,they delete the comment.i can see it using my instagram but when i check the comment using somebody else’s the comment is not showing.I bought sandals in December and the strip broke 2 weeks ago.i no longer have the slip so if they check on their system they can’t find the shoes which means in their opinion “the shoes are over six months” I bought the shoes in December which makes it less then 6 month,I don’t know how is that any of my business that they can’t find it on the system I bought the shoes after the 25/12/2024 because I wanted to wear them on New Year’s Eve