Poor services and no resolution after two days of calling them

Probably the poorest Customer service received then again I can't say Customer Service because there was none.

Sent from pillar to post trying to remove an old account from name that was paid up in 2017. How difficult can it be. I'm seriously re-considering my and family's relationship with this organisation. Strange thing though, store service is always exceptional, but Call Centre service non-existent.

Can someone competent enough please call me as I have been struggling for two days on the phone now trying to resolve this and still nowhere closer to resolving my matter. If only you can listen to the call recordings I'm sure you would also be alarmed, with agents not wanting to even give their names as reference and then each person you speak to have a different version of what needs to be done.

I don't get paid to do your work for you. Please Woolworths staff, can you please do what you are paid to do.