Poor Services

I placed an order about 14 days ago, unfortunately I chose the suburb wrong which fell under Cape Town Central, I usually only choose Claremont as I live in Lansdowne. The lady called me on Wednesday 30 September 2020 to tell me that because I had chosen incorrectly, the drivers refuse to bring my groceries to Lansdowne as I made the mistake. I told her I needed the butter as I needed to bake urgently. She said unfortunately they could not make a concession. If you go back in your records you will find that I am one of the regular online buyers. She did not even ask to assist by asking Claremont to make up my items. By this time the monies had already come off my credit card. Up to today 12 days later I still havent been refunded and even after following up, my monies still have not been reimbursed. What terrible service. I fear not just woolies but most of the major retailers in South Africa lack how to take care of customer services. What a disappointing act.