Poor service - Woolworths online

I placed my order online on the 22nd of December and to date, I haven’t received my order. The EDD was scheduled for the 30th of December and the call centre has absolutely no idea where my order is. I called 5 times to enquire and no one seems to know what’s happening with the courier service. This is the first time ever receiving such a ridiculous service from Woolworths. I’m thoroughly disappointed. I was promised a phone call yesterday and I'm sadly still waiting.